Guide
WhatsApp Business or official API.
WhatsApp Business or official API.
Which one do you need?
ManyContacts works with both. Here is the real difference, no jargon.
7-day free trial · No credit card · Ready in 2 minutes
Comparison
What actually changes
| Capability | WhatsApp Business (app) | WhatsApp API (official Meta) |
|---|---|---|
| Meta tool cost | Free | Per-conversation fees to Meta |
| Several agents at once | No. One phone, one user | Yes. Full team in one inbox |
| Broadcast campaigns | Not allowed | Yes, with approved templates |
| Official analytics | Limited | Open, delivery and number quality |
| Keep the same number | Yes | Yes. You migrate without changing number |
| Best for | Freelancers and very small teams | Teams that sell or support at scale |
When to choose each
Start simple. Scale when you need to.
Stay on WhatsApp Business if…
You or 1–2 people handle one number
You do not need mass campaigns
You want to try ManyContacts with no Meta fees
Move to the API if…
Several sales or support people share WhatsApp
You need campaigns, reminders or cart recovery
You need official metrics and number quality
FAQ
Do I have to change numbers to move to the API?
No. You migrate the same number. You need the linked phone, Meta Business Suite, and a card for Meta message costs.
Does ManyContacts work with both?
Yes. Connect WhatsApp Business or the official API. Inbox, AI and your team work the same way.
Can I start with Business and migrate later?
Yes. Many customers start on Business (no Meta fees) and move to the API when they need campaigns or more agents.
Who pays for API messages?
Meta bills conversations at its own rates. ManyContacts is separate: €49/month for the inbox, 7-day trial with no card.
Start with the number you already have
Create your account, connect WhatsApp Business or the API, and put the team in one inbox.